Employee Relations Playbook v.2 - Flipbook - Page 24
Technology
SECTION 5.01 CASE MANAGEMENT PLATFORM REQUIREMENTS
a. iSight [or other] is the university’s central case
– User-friendly navigational platform
management
– Robust confidentiality of information and
platform
for
concerns
and
complaints that rise to the level of awareness of
access controls commensurate with user roles
Employee Relations, Human Relations, university
– Archival database to store documents to
Investigative Office, as well as any other office
include but not limited to memorandums,
utilizing iSight to manage and track issues. iSight
emails,
has
discipline documentation, and other pertinent
been
highly
environment.
customized
As
such,
for
iSight
the
USC
fulfills
key
investigation
evidence,
progressive
case information.
requirements in order to meet the university’s
– Reporting capabilities for presentation of data
needs, to include but not limited to:
and trend analysis.
– Secure web-based hosting of information to
include appropriate control measures, such as
firewalls,
data
backup,
alerts
and
iSight
management monitoring of internal controls
SECTION 5.02 TECHNOLOGY GOVERNANCE AND OVERSIGHT
case
hosted by the Office of Professionalism & Ethics
management software services to the university.
and will include representatives from Employee
The Office of Professionalism & Ethics manages
Relations, Human Resources, Investigative Offices,
the iSight contract and works closely with iSight
Provost’s office and Information Technology. The
to
the
Office of Professionalism & Ethics will initiate any
Any
action items arising from the annual audit and
a.
iSight
provides
oversee,
software
contract,
troubleshoot
platform
as
third-party
and
enhance
needed.
troubleshooting issues or requests for platform
report back to the committee upon completion.
enhancement or revisions should be directed to
Annual auditing will include but is not limited to:
the Office of Professionalism & Ethics.
i. A review of data points for consistency with
b. The university will maintain an ER Technology
the Employee Relations, Human Relations and
Governance Committee that will meet annually, or
investigative office workflow processes
as
ii. Ensure functionality features meet current
needed,
to
review
and
audit
iSight’s
capabilities, as well as any other ancillary software
user and office needs
platforms used in conjunction with iSight. The ER
iii.
Technology Governance Committee will be
confidentiality measures meet current needs
User
access
controls
are
current
and
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